What we do
Eight ways of leaving home, all with the same advice behind them.
Tailor-made journeys
You tell us what you enjoy, how much time you have and who is travelling with you. We build the route, choose hotels by neighbourhood rather than by star rating, and calculate realistic travel times so that you do not come home more tired than when you left.
Guided tours
Europe, Asia, South America, Egypt and the Middle East. Tours run by operators we have worked with for years, with guaranteed departures and guides in English or Spanish. We will tell you frankly which one suits you and which one does not.
All-inclusive
Cancún, the Riviera Maya, Los Cabos, Puerto Vallarta, Punta Cana and the Caribbean. Flight, hotel and transfers in a single price, with the restrictions explained before you book rather than buried in the small print.
Flights and hotels
Domestic and international air tickets, accommodation, car rental and travel insurance. The difference from booking online is not the price: it is having someone to call on a Sunday when the flight is cancelled.
School trips
Schools are not buying a trip: they are buying peace of mind. We work with a general school travel policy, a staff training manual and a complete file handed to the institution before departure.
Groups and companies
Incentive travel, conferences, groups of friends and large families. You deal with a single person, and that person coordinates airlines, hotels, transport, catering and activities.
Weddings and honeymoons
A destination wedding with a room block for your guests, coordination with the hotel's wedding planner, and a honeymoon that begins when the party ends.
Cruises
The Caribbean, the Mediterranean, Alaska, European rivers and the Mexican Riviera. Most surprises on a cruise come from what was not included: gratuities, drinks, shore excursions and transfers. We set all of it out from the quote onwards.
Always included
Whichever service you book, this comes with it.
Quoting, comparing and asking questions is free. We will tell you if what you want is not a good idea, even if it means you buy nothing.
Always a PDF on letterhead, never loose text in a chat. With a validity date, the currency stated and clear conditions.
Contract, tax invoice and a receipt for every payment. Travel documents handed over before departure.
A contact you can write to while you are away, and someone on call outside office hours for the emergencies that cannot wait until morning. The accompaniment does not end when you take off.
Beyond the trip
Not everything we do fits the list above. These are arranged on their own, or added to any of the eight services.
Travel insurance
We sell travel insurance on its own, not only bundled into a package, and we have cover for travellers over 70 — the age at which several insurers stop covering, and the age at which it matters most. We go through what each policy does and does not cover before you buy it, not when you need it.
Ticketing
We work through an airline consolidator, which means we can issue tickets departing from almost any country, not only from Mexico. Useful if your trip starts in the United States or Canada, and for putting travellers leaving from different cities into one file.
Medical travel
Trips built around a medical procedure: the flight, accommodation near the clinic, the transfers, and recovery time accounted for inside the itinerary, so the logistics are not one more thing to worry about.
Travelling with a pet
We build the trip around airlines and accommodation that accept pets, and we tell you from the outset what each one requires and how far in advance you need to start. The legal requirements set by the airline and the destination country — certificates, vaccinations and permits — remain the traveller's responsibility.
Frequently asked
No. Quoting, comparing options and answering questions is free of charge. You decide calmly and at no obligation.
Yes. For most products a deposit holds the booking and the balance is settled before departure. We set out a written payment schedule with the deadline for each instalment.
Because of what happens when something changes. A cancelled flight, an overbooked hotel or a missed connection are resolved very differently when someone is handling it on your side. We also issue a tax invoice and you travel with a regulated agency.
Yes. We are a formally constituted business and we issue a tax invoice for all our services.
Yes. A good part of our community in Ajijic and Chapala prefers English, and we look after them with the same clarity on documentation, insurance and formal backing.
Not at all: the whole process can be handled by WhatsApp, email and video call. That said, the office is open, and many people find it reassuring to meet us in person.
Next step
We will prepare a proposal with real options and exactly what each one includes, at no obligation.
